Delete your Unmelt account

App: Unmelt. Operator: Mamonta Dış Ticaret A.Ş., Istanbul, Türkiye. Contact: info@hicatcher.co.

First: cancel your subscription in the store

Deleting your account does not cancel a subscription bought through Apple or Google. Cancel it in your store account settings:

• Android: open Google Play → Payments & subscriptions → Subscriptions → Unmelt → Cancel.
• iPhone or iPad: open Settings → your name → Subscriptions → Unmelt → Cancel Subscription.

Refunds are handled by Apple or Google under their rules.

Option 1: delete your account in the app

1. Open Unmelt and sign in.
2. Open the Profile screen.
3. If the app shows “Parents only”, answer the question and tap “Continue”.
4. Tap “Delete my account”.
5. The app asks “Delete your account?”. Tap “Delete my account”.
6. The app asks “One last check: are you sure?” and lists what will be deleted. Tap “Yes, delete permanently”.

The deletion starts when you confirm. You are then signed out. You can't undo this.

Option 2: ask us by email

If you cannot open the app, email info@hicatcher.co with the subject “Delete my account”. Send it from the email address on your Unmelt account, so we can find the account.

What is deleted

• Your account and email address, your display name and your password.
• Your child profiles, and with them the feelings answers, reading days and favourites linked to each profile.
• All your books and their pages, the earlier text versions of your books, and their pictures and PDF files. Pictures and PDF files are removed from our file storage shortly after the rest.
• Your remaining story credits and credit history, and your subscription status in our database.
• Your narrator and background-sound choices.
• Your consent records and your acceptance records for the Terms of Use and the Privacy Policy.
• Your notification records (device push tokens).
• On the device you use to delete: the reading summary shown on the Profile screen.

What is kept, and why

• The store purchase event record: event ID, event type, time and an internal user ID. It does not contain your name or email address. We keep it after you delete your account, for accounting, refund and fraud handling.
• Records we must keep by law.
• Backup copies of our database may still contain deleted information until those backups are deleted.
• Your subscription record held by RevenueCat, Apple and Google is kept under their own rules.
• Error reports kept by Sentry. They contain no information that identifies you.
• Copies in your own device backups (for example iCloud or Google backups). These are in your own account and we cannot access them.

Deleting some data without deleting your account

• Child profile: open the profile in the app and delete it. If the child has books, delete those books first.
• Consent for the text you write about your child: you can withdraw it on the Profile screen.
• The text you wrote about your child is deleted automatically within 90 days at the latest. To ask for earlier deletion, email info@hicatcher.co from the email address on your account.

For more detail, see the Privacy Policy.